Hyatt Hotels & Resorts goes mobile

By Giselle Tsirulnik

May 15, 2009

Catering to travelers on-the-go

Hyatt Hotels & Resorts has launched its Hyatt Mobile Web site for travelers on-the-go, anywhere in the world.

The mobile site, created by Usablenet, lets guests locate and book a hotel, access reservations and check in or out through any Web-enabled mobile device. The multi brand functionality is available to guests from around the world who are traveling to any Hyatt location.

"Our new Hyatt Mobile functionality provides access to all the tools and content our guests need to interact with Hyatt when they do not have access to a computer," said Lynda Bott, director of Hyatt brand Web sites at Hyatt Hotels & Resorts.

"Many of our guests live on-the-go lifestyles and are technologically on all the time," he said. "They are used to being able to manage their schedules and travel using mobile devices so we wanted to provide them with another convenient way to interact with Hyatt."

The new mobile site is available at http://hyatt2go.com, however, the URL is not required to access the site as guests who visit http://www.hyatt.com from a mobile device will automatically be directed to the new site.

Hyatt guests who visit the mobile site may take advantage of the following features:

�Find and book a hotel by location
�Access Hyatt special offers
�Obtain reservations with corporate or group rates
�View and change a reservation
�Web check in and checkout
�Access travel tips by country from Hyatt'it, the Hyatt travel community
�Maps and directions to the property from the nearest airport

The Hyatt Mobile site also provides additional special features for Hyatt Gold Passport members and includes a way for guests to join Hyatt Gold Passport, view account details and reservations, and receive Gold Passport exclusive offers.

The mobile site gives guests full access to information on all Hyatt hotel and resort locations worldwide.

Usablenet is a mobile partner for other leading brands such as American Airlines, Amtrak, Limited Brands, Nissan and Pfizer.

Usablenet Mobile is a fully managed service that leverages the features and functionality of a company's existing Web site and extends it to all mobile devices worldwide.

Currently, the Hyatt Mobile site allows guests to access information on Park Hyatt, Andaz, Grand Hyatt and Hyatt Regency brand hotels.

Functionality for our Hyatt Place and Hyatt Summerfield Suites hotels will be launched at the end of this month.

"This new functionality, available worldwide, will allow our guests to quickly and easily find and book their next trip to a Hyatt property, whether they plan it in advance or require a last minute reservation," Ms. Bott said.

Comments on "Hyatt Hotels & Resorts goes mobile"

1. Udayan Banerjee says:

   August 12, 2009 at 6:44am

   Is the any business case for building a native mobile application for a hotel chain rather than a mobile web site?
   
   The case is clearer for a travel company - http://setandbma.wordpress.com/2009/08/05/mobile-app-or-mobile-web/