NCR targets healthcare market with self-service mobile option
April 7, 2008
Doctors' revenge: Patients on call
Business technology giant NCR Corp. has introduced a new set of services that lets patients use their mobile phones to handle health-related matters.
The CVM Mobility suite will let patients use their mobile phones or devices to pay bills, get appointment reminders and other alerts, and access laboratory results.
On the flip side, CVM Mobility was created to help healthcare firms cut missed appointments and no-shows, improve collections and boost staff productivity.
According to the Dayton, OH-based company, patients can opt-in to receive all these features via NCR’s CVM Online Self-Service portal.
CVM Mobility sends reminders and alerts as text messages in SMS protocol or as voice messages to mobile, home or office phones.
Patients can also use Web-enabled mobile phones to pay outstanding medical bills or settle balances.
NCR said CVM Mobility ensures secure, HIPAA-compliant delivery of normal lab or test results through mobile phone. This is designed to cut outbound calling for healthcare staff.
CVM Mobility is part of a suite of products that let hospitals and clinics offer patient self-service options.
The portfolio includes the NCR MediKiosk patient check-in service, preregistration through the Internet, Online BillPay, eSignature for the digital capture of patient signatures and eClipboards, a wireless patient check-in offering.
NCR’s latest mobile effort is in line with research supporting increasing patient demands for digital services.
Per the Deloitte Center for Health Solutions’ 2008 Survey of Healthcare Consumers, 60 percent of patients want online access to their physicians, medical records, test results and same-day appointments.
One in four respondents to that survey also said they would pay more to physicians for these digital services.