Tag: chat

Total Results: 19

Customer service goes mobile with multimedia chat

Published: October 28, 2011

By Yuval Moed

Not long ago, consumers seeking help from brands might have been satisfied by support from a call center rep or with text chat on a desktop computer. Those days have passed.

SMS case study - AnMarc Travel Technology

Published: November 9, 2010

See how AnMarc Travel Technology LLC integrated SMS chat into its customer-care platform to cut costs and ensure seamless communication with its customers.

Enterprise Rent-A-Car taps new Google hyperlocal ads to drive in-store traffic

Published: October 1, 2010

Enterprise Rent-A-Car is using Google’s new hyperlocal mobile advertising feature, letting the brand serve locally relevant ads that display distance information to let consumers know how far they are from its place of business.

Mobile is a personal billboard for brands: panelist

Published: September 29, 2010

NEW YORK - Mobile content is not a one-size-fits-all deal for advertisers, according to a panelist at the Mobile Ad Summit.

Cars.com adds mobile chat to connect dealers with shoppers

Published: August 31, 2010

Cars.com has extended its online chat to mobile devices to help dealers connect with shoppers even when they are away from their desks assisting other customers.

Brands tap SMS GupShup for mobile messaging ads

Published: June 16, 2010

Pepsi, eBay, Indian Idol, ICICI, Airtel and Tata are among the brands targeting the Indian market with advertising within SMS GupShup text messages.

KFC mobile ad campaign exceeds 180,000 impressions in 12 days

Published: June 2, 2010

Quick-service restaurant giant KFC ran a 12-day mobile advertising campaign with eBuddy that achieved more than 180,000 impressions.

EBuddy launches paid version of iPhone app

Published: December 2, 2009

Independent Web and mobile instant-messaging service eBuddy has launched eBuddy Pro, a new, premium, ad-free, multi-network mobile IM application.

Verizon CEO responds to New York Times’ scathing criticism of carriers

Published: July 24, 2009

Verizon Wireless has taken umbrage to the New York Times' less-than-flattering-coverage of wireless carriers.

Free multi-network mobile IM app eBuddy debuts for iPhone

Published: July 15, 2009

Independent Web and mobile instant messaging service eBuddy has launched for iPhone, offering free access to multiple IM networks and push notification.