Tag: customer care

Total Results: 4

SMS case study - AnMarc Travel Technology: Published: November 9, 2010; See how AnMarc Travel Technology LLC integrated SMS chat into its customer-care platform to cut costs and ensure seamless communication with its customers.
Make customer care rewarding with SMS: Published: October 21, 2010; By Dave Lewis
In considering the customer-care uses of SMS, it is important to recognize that customers take a holistic view of the companies with which they do business.
Consumers use social media to influence purchase: Nuance: Published: April 23, 2008; Consumers are relying more on sharing their customer care experiences through social media and new communications tools, according to a report by Nuance.
Nuance targets marketers, carriers with mobile customer care services: Published: April 11, 2008; Seventy percent of calls to call centers by 2010 will be handled over mobile phones, according to research from Celent. That's the market that Nuance Communications is targeting.