Mastering Customer Engagement in Today's Cross-Channel World
June 30, 2020 • Webinar 2pm ETRegister
Today’s customers don’t engage in a single channel or on a single platform. With 90% of consumers looking for a seamless cross-channel experience, communicating across messaging channels in a cohesive way is essential.
In our new webinar, hear from customer engagement experts on how to build, maintain and optimize a best-in-class cross-channel engagement strategy in today’s complex, fast-changing landscape. Participants will learn:
- The key differences between multi-channel, omnichannel and cross-channel engagement
- Best practices for effective cross-channel campaigns inspired by leading global brands
- How to implement a cross-channel approach and the role played by data, technology and teamwork
- How using multiple messaging channels in unison can drive up engagement by more than 800%