Mobile FirstLook 2013 New York Jan. 17: Coca-Cola, Sephora, Citi, Nissan, MillerCoors, MoMA, Seamless, JetBlue
October 3, 2012
Eyes on mobile
Banking on mobile
Mobile drives strategy
REGISTRATION FOR THE EVENT BELOW IS CLOSED
Registration is open for the second annual Mobile FirstLook: Strategy 2013 conference Thursday, Jan. 17, 2013 featuring speakers from Coca-Cola, Sephora, Nissan, Museum of Modern Art, Citi, MillerCoors, Seamless and JetBlue Airways. This daylong New York event is a must-attend for brands, retailers, ad agencies and publishers looking to develop and implement mobile-first strategies and tactics in 2013, a year where consumer expectations of smartphone and tablet experiences will soar.
At this exclusive summit organized by this publication at the National Museum of the American Indian across from Manhattans Battery Park downtown, attendees will get to listen and meet with key executives moving the needle for mobile advertising, marketing and commerce. The conference, whose agenda is below, will be limited to only 200 delegates.
Marketers heading into 2013 have to be aware of a simple fact: a competitive strategy without a mobile-first approach will only lead to loss of customers and market share, said Mickey Alam Khan, editor in chief of Mobile Marketer and Mobile Commerce Daily, New York.
With more content consumed and commerce conducted on smartphones and tablets, consumers have voted with their feet with how they want to be reached, wooed, rewarded and served, he said. What mobile offers is the ultimate freedom and choice for consumers to make decisions as and when they want to. It is not the technology that is mobile, it is the consumer.
This conference will help marketers set out mobile-first priorities with attention paid to mobile customer service, Big Data predictive analytics, mobile social, video pre-roll and mid-roll advertising, branding, technology affecting travel lifestyle, mobile payments and nonprofits in mobile.
Attendees will get access to all presentations made at the event.
The event is priced at $495 for the day, which includes breakfast, lunch and cocktails. Refunds will not be given 72 hours before the event or no-shows on the day of the conference.
For sponsorship, please contact Jodie Solomon at .
Mobile FirstLook: Strategy 2013 is part of this publications exclusive summit series.
The summit agenda can also be accessed via http://www.mobilefirstlook.com.
The agenda is below.
Mobile FirstLook: Strategy 2013
Thursday, Jan. 17, 2013
A Napean presentation
National Museum of the American Indian
New York, NY 10004
(Directions: Directly across from Battery Park in downtown Manhattan and at the beginning of Broadway)
8 a.m. 8:45 a.m.
Registration and Breakfast
8:45 a.m. 9 a.m.
Welcome Address: Mobile-first in 2013
Mickey Alam Khan, editor in chief, Mobile Marketer and Mobile Commerce Daily
9 a.m. 9:45 a.m.
Coca-Cola: Mobile the closest you will get to your consumers
Without doubt, Coca-Cola is one of the worlds most admired marketers. The soft drinks giant has set the pace for brands looking to dialogue with their customers via the most personal channel of all time mobile. Coca-Cola customers are engaged worldwide via all mobile channels including SMS, mobile Web, applications, QR codes, social media and games. The company understands that its customer is rapidly adopting a mobile lifestyle, with tremendous repercussions for brands and retailers. This session will discuss:
Who are todays mobile consumers and what are their expectations of brands and retailers?
Coca-Colas mobile philosophy and how it works in the multichannel context
Lessons learned from the holidays, London Olympics and last year
Tom Daly, director of mobile and search for global connections, Coca-Cola Co.
9:45 a.m. 10 a.m.
10 a.m. 10:45 a.m.
Sephora: How the worlds largest retailer of fragrances and beauty products views the future of mobile retail
Sephora is a key unit of Louis Vuitton Moet Hennessy, the worlds largest luxury goods conglomerate with 1,300 stores in 27 countries. The chain sells perfumes, colognes, cosmetics and beauty products geared to women who are at the forefront of tech early adopters in retail with a heavy involvement in mobile and social commerce. It is also the leader in ecommerce as well as mobile commerce and marketing with a mobile site and application that are supported by mobile advertising, marketing and social media. In this session, the attendees will learn:
Sephoras focus on mobile as its target market of women continues to adopt mobile and social commerce at a rapid pace
The chains mobile strategy for the year ahead
How Sephora sees mobile payments as the next frontier for the evolution of digital and bricks-and-mortar retail
Why mobile is a form of customer service helping consumers navigate to the best products
Key best-practice tips
Johnna Marcus, director of mobile and digital store marketing, Sephora
10:45 a.m. 11 a.m.
11 a.m. 11:45 a.m.
Nissan: How a leading automaker strives for mobile relevance with the tech-savvy consumer
While other car companies cull their portfolios, Nissan is on a roll. As the worlds sixth-largest automaker, the Japanese-owned firm produces cars and SUVs under brands such as Altima, Maxima, Leaf, Versa, Sentra, Pathfinder and the upscale Infiniti. Nissan relies heavily on marketing to drive consumer engagement and, ultimately, traffic to dealers. Moving with its audience, Nissan has developed advanced mobile advertising, marketing and gaming initiatives to attract new business and retain the loyalty of existing customers. This session will discuss:
How mobile dovetails with Nissans focus on propelling technology to the forefront of not only product design but also business and marketing strategy
The mobile expectations of todays auto buyer
How Nissan is driving its bottom line with smart mobile programs that keep the marketer relevant with auto buyers
Successful mobile executions that showcase smart thinking
Scot Cottick, senior manager for interactive marketing, Nissan
Lanae B. Jackson, senior planner for interactive marketing communications, Nissan
11:45 a.m. Noon
Noon 12:45 p.m.
Museum of Modern Art: Using mobile to expand the museum experience
The Museum of Modern Art in New York houses the world's finest collection of modern and contemporary art. Many of MoMAs visitors arrive with smartphones in hand, while others use tablets to access its sites and applications. Over the last couple of years, the museum has launched a general MoMa phone app, a collection/exhibition-specific iPad app, mobile Web sites and an activity app geared toward families. The session will focus on:
MoMAs overall mobile strategy for 2013
Mobiles relation to the museums larger strategic approach
How mobile extends the visitor relationship beyond the museum
Driving museum membership through mobile sites and apps
Future directions in mobile digital engagement for museums
Allegra Burnette, creative director for digital media, Museum of Modern Art
12:45 p.m. 2 p.m.
1:30 p.m. 1:55 p.m.
Sponsored Lunch Keynote
Mobile and out-of-home advertising collide
A look at how mobile is beginning to change the way that advertisers use out-of-home advertising and what to expect in the next couple years.
Case studies of out-of-home mobile executions
What's working, what's not
What needs to change for mobile to become a more integrated part of out-of-home advertising
Jeff Gunderman, general manager, Eye
1:55 p.m. 2 p.m.
2 p.m. 2:45 p.m.
Seamless: Mobile lessons for consumer-facing products from the leading digital food ordering service
Seamless is one of the most comprehensive sources for local restaurant information and online ordering for more than 2 million members and many of the worlds largest companies. It is the market leader in the space and the only company to offer a full fleet of mobile products. Seamless processed more than 1 million mobile orders in 2011, with mobile currently representing more than 40 percent of order volume on peak weekend days. This session will discuss:
How Seamless thinks about use-cases and harnesses them for better product development
How to increase ROI via cross-platform mobile development
Seamless approach to mobile
The importance of listening to your mobile customers, what they say and what they do
Tablets versus smartphones: Taking the right approach
Winter 2012 learnings
Best-practice tips and 2013 projections
Lizzy Klein, vice president of product, Seamless
2:45 p.m. 3 p.m.
3 p.m. 3:45 p.m.
Citi: How one of the largest financial institutions uses Big Data analytics to deliver targeted offers
With its tentacles in almost every aspect of financial services, from retail banking to managing investment portfolios and trading, Citi daily generates mounds of data for itself and clients. The company invested heavily in mobile as the medium developed, continuing to offer services to individual and institutional customers over smartphones and tablets to complement in-branch and online offerings. Delegates to this session will learn:
How Citis approach to mobile is unique
Using Big Data predictive analytics in combination with mobile technology to deliver targeted mobile offers to Citi customers on behalf of retailers and other institutional clients
Defining the merchant value proposition
How to close the loop on measuring ROI
Citis mobile outlook for 2013
Richard Char, managing director and global head of information services, Citi
3:45 p.m. 4 p.m.
4 p.m. 4:45 p.m.
MillerCoors: Why mobile is a key social medium for the nations No. 2 brewer
MillerCoors is known for beer brands such as Coors, Coors Light, Blue Moon, Miller Lite and Mickeys, advertising them heavily across all channels. But as most marketers are realizing, the smartphone is where beer drinkers are planning their social life. In this session, attendees will learn:
MillerCoors emphasis on mobile to extend the consumer engagement
How the brewer connects its customers with their passions and the meeting place via the smartphone
The role of mobile advertising, mobile gaming and SMS in building a relationship with the MillerCoors audience
How to drive traffic to retail with mobile ploys
Steve Mura, director of digital marketing, MillerCoors
4:45 p.m. 5 p.m.
5 p.m. 5:45 p.m.
JetBlue Airways: Developing a focused mobile strategy in an era of heightened customer expectations
No question, mobile has transformed the way that consumers work, live and play. But what about air travel? Whether for business or simply for pleasure, mobile technology has affected all phases of the travel lifecycle. With advanced data networks and increased smartphone adoption, travelers now have instant access to information almost anywhere, anytime. This session will dive into these topics as well as discuss:
What mobile means to JetBlue and how it translates to customers
Why building a solid mobile strategy requires a strong foundation
Dissecting JetBlues mobile offerings and its focus on customer service before, during and after the flight
JetBlues outlook for mobile in 2013
Jonathan Stephen, head of mobile, JetBlue Airways
Raffle for Dom Perignon
5:45 p.m. 6:45 p.m.
Sponsored Cocktail Hour
Hotels in the Lower Manhattan neighborhood (from nearest to farthest):
DoubleTree by Hilton Hotel New York City - Financial District, 8 Stone Street, New York, NY 10004; tel: 212-480-9100; please click here for the Web site
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