Verizon Wireless responds after SMS fee uproar

By Mickey Alam Khan

October 13, 2008

Verizon to acquire Alltel

The disclosure from this publication on Thursday, Oct. 9 that Verizon Wireless plans to levy a 3-cent transaction fee on text messages to opted-in consumers on its subscriber database led to a clarification Friday from the carrier.

Verizon Wireless’ decision to impose the rate increase would double or triple the cost for marketers of every outbound SMS message sent to the carrier’s subscriber base (see story). The resultant uproar, courtesy of the article, seemingly forced Verizon Wireless to clarify its position. Here is the statement:

“As Verizon Wireless continues to review the competitive marketplace, we constantly work to provide additional value to our customers, employees and other stakeholders. 

“We are currently assessing how to best address the changing messaging marketplace, and are communicating with messaging aggregators, our valued content partners, our technology business partners and, importantly, our friends in the non-profit and public policy arenas. 

“To that end, we recently notified text messaging aggregators – those for-profit companies that provide services to content providers to aggregate and bill for their text messaging programs – that we are exploring ways to offset significantly increased costs for delivering billions upon billions of text messages each month. 

 “Specific information in one proposal, which would impose a small per-message fee on for-profit content aggregators for commercial messages, has been mistakenly characterized as a final decision to implement. We don't envision this type of change to in any way affect non-profit organizations or political and advocacy organizations.

“We have not increased the per-message cost to aggregators since our messaging service began in 2003, and we have never envisioned a cost to consumers or content companies, but rather on content aggregators themselves. That draft was intended to stimulate internal business discussions and in no way should have been been released to the public and represented as a final document.

“At Verizon Wireless, we strive to provide our messaging customers with maximum value, and work to implement business decisions that encourage the use of messaging between individuals and organizations in both the marketplace of ideas and the commercial marketplace, and we will continue to strongly encourage the use of our services by charitable organizations as they perform their good works.”

Comments on "Verizon Wireless responds after SMS fee uproar"

1. Adam Small says:

   October 17, 2008 at 8:11pm

   We still don't have an official statement that the hike isn't going into effect.
   
   Adam Small
   http://connectivemobile.com