UJET Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner

UJET’s Cool Vendor Recognition Comes in 2019, a Time of Record Growth, Key Customer Wins, and New Product Innovation


SAN FRANCISCO – May 29, 2019 — UJET, Inc., the company that is reimagining customer support with multichannel solutions that fully leverage smartphone technology and intelligent automation, has been named a Cool Vendor in Gartner’s 2019 Cool Vendors in CRM Customer Service and Support report1.


When identifying vendors for the CRM Customer Service and Support report, Gartner states, “Customer service and support leaders are looking for innovative ways to differentiate their organizations through digital transformation. The Cool Vendors in this research can help in areas such as personalization, cross-channel engagement continuity and unstructured communications analysis.”


“We believe that Gartner’s recognition as a Cool Vendor further cements and confirms our vision of leveraging cloud native, data-driven insights, automation, and smartphone capabilities in order to help support managers and agents turn negative customer experiences into positive outcomes,” said Anand Janefalkar, Founder and CEO of UJET.


UJET has seen record growth, with a year-over-year sales increase of more than 500 percent. Along with the addition of innovative, industry-first product enhancements to the UJET Customer Support Platform, UJET has also grown its market presence by partnering with key leaders in on-demand services, IoT and connected devices, retail, and financial services.


A complimentary copy of the full 2019 Cool Vendors in CRM Customer Service and Support report by Gartner can be found here.


1Gartner Cool Vendors in CRM Customer Service and Support, Jim Robinson, et al, 17 May 2019


Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


About UJET

UJET is a modern cloud contact center software company with leading innovation in

smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric, innovative enterprises, including Nest, Instacart, Postmates, Atom Tickets, Blink and Grupo Bursatil Mexicano (GBM) to automate contact center processes and provide superior experiences that drive higher customer satisfaction. For more information, visit www.getujet.com.


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Media Contacts:


Beth Winkowski

Winkowski Public Relations, LLC for UJET


[email protected]


Nicole Gorman

Winkowski Public Relations, LLC for UJET


[email protected]